Refund policy
Refund Policy
We want you to be satisfied with your purchase. If there is any issue with your order, please contact us as soon as possible so we can help resolve it.
Refunds for delayed orders
If your order has not arrived within the expected delivery time, please contact us so we can review the shipment status.
For most orders, a refund or replacement request may be reviewed if the package has no tracking updates, is still in transit, or has not been delivered within 60 days from the shipping date.
For orders shipped to the USA, requests may be reviewed after 45 days from the shipping date.
For orders shipped to Brazil, requests may be reviewed after 110 days from the shipping date.
For certain shipping methods, delivery times may be longer and different review periods may apply.
Orders marked as delivered
If tracking shows that an order was delivered, we may not be able to issue a refund or replacement unless there is clear proof of a delivery issue.
If you did not receive a delivered package, please contact your local post office or carrier first and request a non-delivery certificate or delivery investigation when available.
Damaged items
If your order arrives damaged, please contact us within 7 days of delivery.
To help us review your case, please send:
- Your order number
- Clear photos of the damaged item
- A video if the damage is not clearly shown in photos
- A screenshot or copy of any complaint or message related to the issue, if applicable
If the damage is confirmed, we may offer a refund, replacement, or partial refund depending on the situation.
Incorrect or missing items
If you receive the wrong item, wrong color, wrong size, or a missing item, please contact us within 7 days of delivery.
Please include your order number and clear photos or video showing the issue. We will review the case and may provide a refund, replacement, or resend depending on the problem.
Returns
If a return is required, we will provide the return instructions and the return address.
Please do not send any item back before receiving approval from our support team. Unauthorized returns may not be accepted.
In some cases, returned items may need to be sent back in order for a refund or replacement to be processed.
Refund method
If your refund is approved, it will be issued to your original payment method whenever possible. Processing times may vary depending on your bank or payment provider.
Non-refundable situations
We do not offer refunds for:
- Orders with an incorrect or incomplete shipping address provided by the customer
- Delays caused by customs, weather, carrier interruptions, or other events outside our control
- Items that have been used, washed, altered, or damaged after delivery
- Requests made outside the stated review period
- Cases where required proof is not provided
- Packages marked as delivered by the carrier without supporting evidence of a delivery failure
Contact us
If you have any questions about your order or need help with a refund request, please contact us at [your email address].