Shipping policy
Shipping Policy
We work with trusted fulfillment partners to ship your orders as quickly and safely as possible. By placing an order in our store, you agree to the shipping terms below.
Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Processing time includes order verification, quality checking, and preparation for shipment. Processing may take longer during busy periods, holidays, or if additional checks are needed.
Shipping Methods and Delivery Times
Shipping options and delivery times may vary depending on your location, product availability, and shipping method selected at checkout.
Estimated delivery times are as follows:
- Standard shipping to the US: approximately 7–15 business days
- Standard shipping to Europe: approximately 10–20 business days
- Economy or sea shipping: approximately 25–65 business days
- US warehouse shipping: approximately 3–8 business days, when available
Please note that delivery times are estimates only and are not guaranteed.
Battery Shipping Notice
Some portable fans contain lithium batteries, so certain shipping methods may be used to comply with carrier and customs requirements. This may affect shipping time and available delivery options for some countries.
Shipping Costs
Shipping fees are calculated based on your destination, package weight, and selected shipping method. Any shipping charges will be shown at checkout before you complete your purchase.
We may offer free shipping on selected orders or promotions. If free shipping is available, the terms will be clearly shown on our website or at checkout.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with your tracking number. Tracking updates may take a short time to appear after the package is handed over to the carrier.
Delayed Orders
If your package has no tracking updates, is still in transit, or appears delayed beyond the expected delivery time, please contact us and we will review the case.
In some situations, delays may occur due to customs, carrier issues, weather, holidays, or other events outside our control. These delays do not always qualify for a refund or replacement.
Incorrect Address
Please make sure your shipping address is complete and correct before placing your order. This includes apartment, suite, or unit numbers when needed.
We are not responsible for delays, lost packages, or failed delivery attempts caused by an incorrect or incomplete address provided by the customer.
Undelivered or Marked Delivered Packages
If your tracking shows that the package was delivered but you have not received it, please first check with your local post office, building management, neighbors, or household members.
If needed, you may also contact the carrier to request a delivery investigation or proof of delivery.
Damaged or Lost Packages
If your order arrives damaged, please contact us within 7 days of delivery with clear photos or video of the issue.
If your package is believed to be lost in transit, please contact us so we can review the tracking information and assist you.
Depending on the situation, we may offer a replacement, refund, or other appropriate solution.
International Orders
For international shipments, customs duties, taxes, VAT, or import fees may apply when the package reaches your country. These charges are the customer’s responsibility unless otherwise stated at checkout.
Remote or Limited-Tracking Areas
Some remote locations may have longer delivery times or limited tracking updates. If your address falls into a remote area, additional transit time may apply.
Contact Us
If you have any questions about shipping, tracking, or delivery, please contact us at [wongtangfung@gmail.com].